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INSERT INTO `tbl_manual_kualiti` VALUES ('G18','K13','1.3 Kandungan Manual Kualiti ','<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; text-align: justify;\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">Manual ini mengandungi 4 bahagian seperti berikut:</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">Bahagian 1<span>&nbsp;&nbsp; &nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pengenalan </span></div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">Bahagian 2<span>&nbsp;&nbsp; &nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maklumat Organisasi</span></div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">Bahagian 3<span>&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sistem Pengurusan Kualiti Organisasi.</span></div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt; text-indent: 0.5in;\">Bahagian 4<span>&nbsp;&nbsp; &nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dasar dan Prinsip Asas Sistem Pengurusan </span>Kualiti</div>','2008-12-05','','05122008052304-1','','05122008052304-2','','05122008052304-3','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G19','K14','LATARBELAKANG PENGWUJUDAN ORGANISASI:','<p>Memasukkan dokumentasi berkaitan sejarah dan perkembangan organisasi dari penubuhan hingga terkini.</p>','2008-12-11','','','','','','','','',5,'2008-12-11','2008-12-11','F17','F17','F17',0,'0000-00-00',0,0),('G45','K15','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008111431-1','','16122008111431-2','','16122008111431-3','','',5,'2008-12-16','2008-12-16','F17','F17','F17',0,'0000-00-00',0,0),('G46','K22','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008111523-1','','16122008111523-2','','16122008111523-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G21','K21','Skop pelaksanaan Sistem Pengurusan Kualiti','<div style=\"margin: 0in 0in 0pt\">Skop pelaksanaan Sistem Pengurusan Kualiti organisasi adalah:<span>&nbsp;&nbsp;&nbsp;&nbsp;</span></div>\r\n<div style=\"margin: 0in 0in 0pt\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in\">&nbsp;<strong>Penyampaian <em>Perkhidmatan Perbandaran Yang Merangkumi Perancangan Pembangunan Bandar, Kawalan Perniagaan dan Penilaian Harta</em>.</strong></div>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G22','34','8.1 Am ','<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in; text-align: left\" align=\"left\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Majlis Daerah Hulu Terengganu<span> merancang dan melaksanakan proses pemantauan, pengukuran dan penganalisisan ke atas produk/perkhidmatan serta mengusahakan penambahbaikan yang berkesan ke atas sistem pengurusan kualiti bagi:</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">a.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Membuktikan ciri-ciri yang ditetapkan bagi setiap produk perkhidmatan di patuhi.</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">b.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memastikan keperluan-keperluan yang ditetapkan dalam pelakanaan&nbsp;&nbsp; SPK dipatuhi; dan</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">c.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Membuat peningkatan penambahbaikan yang ketara ke atas keberkesanan pelaksanaan SPK.</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Kaedah-kaedah yang bersesuaian termasuk teknik-teknik statistik ditentukan dan digunapakai bagi tujuan pemantauan, pengukuran dan penganalisaan ke atas keberkesanan Sistem Pengurusan Kualiti.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\"><b>Dokumen Berkaitan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">[PK.DGE &ndash; 07]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>-<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pengendalian Mesyuarat Kajian Semula </span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pengurusan (MKSP)</span></div>\r\n<div style=\"margin: 0in 1.45pt 0pt 2in; text-indent: -2in; line-height: normal\">[PK.DGE &ndash; 10]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>Tindakan Pembetulan, Pencegahan</div>\r\n<div style=\"margin: 0in 1.45pt 6pt 0in; line-height: normal\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>dan Penambahbaikan</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: 0in\">[PK.DGE &ndash; 09]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tinjauan Tahap Kepuasan Hati Pelanggan</span></div>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G23','K26','4.1 Keperluan Am ','<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: normal; text-align: left\" align=\"left\"><b><span><br />\r\n</span></b>Organisasi&nbsp; mewujud, mendokumen, melaksana dan menyelenggara SPK selaras dengan kehendak MS ISO 9001:2000 berlandaskan aspek-aspek berikut:</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\"><span>a.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Proses utama yang telah dikenalpasti selaras dengan misi dan visi iaitu:</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (Melaksanakan dan Menyempurnakan Dasar Kerajaan)</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\"><span>b.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Hubung kait antara aktiviti dan proses-proses di bawah proses utama ( <b>Rajah&nbsp;Pendekatan Proses&nbsp;</b><span>) ;</span></div>\r\n<div style=\"margin: 0in 0in 0pt; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 6pt 1in; text-indent: -0.5in; line-height: normal\"><span>c.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Kriteria dan kaedah yang ditetapkan bagi mengawal dan menjamin kualiti pelaksanaan proses-proses dalam SPK;</div>\r\n<div style=\"margin: 0in 0in 0pt; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\"><span>d.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Sumber dan maklumat yang diperlukan untuk pelaksanaan dan pemantauan kesesuaian serta keberkesanan SPK;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\"><span>e.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Pemantauan, analisis dan penilaian SPK melalui Audit Dalaman, Kajian Semula Pengurusan, aduan dan maklumbalas daripada</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; pelanggan serta pemantauan oleh pegawai-pegawai yang dipertanggungjawabkan.</div>\r\n<div style=\"margin: 0in 0in 0pt; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: normal\">f.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pelaksanaan tindakan-tindakan yang perlu bagi memastikan pencapaian matlamat yang dirancang dan usaha peningkatan </span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>kualiti yang berterusan ke atas SPK.</div>\r\n<p>&nbsp;</p>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G24','K38','7.1 Perancangan Bagi Proses Penyediaan dan Penyampaian Produk atau Perkhidmatan ','<div style=\"margin: 0in 1.4pt 0pt 0.5in; text-indent: -0.5in; text-align: left\" align=\"left\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Organisasi&nbsp;hendaklah merancang dan mewujudkan proses-proses yang perlu dalam penyampaian perkhidmatan kepada pelanggan. Proses-proses ini hendaklah selaras dengan proses-proses lain dalam SPK. Bagi merancang dan mewujudkan proses-proses berkenaan,&nbsp; perkara-perkara berikut telah ditetapkan:</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>a)<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>objektif dan ciri-ciri kualiti bagi setiap perkhidmatannya;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>b)<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>mewujudkan proses-proses, dokumen-dokumen dan sumber-sumber&nbsp;yang diperlukan bagi menyampaikan perkhidmatan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>c)<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>peringkat, pihak bertanggungjawab dan kriteria bagi verifikasi, validasi dan pemantauan bagi memastikan perkhidmatan memenuhi keperluan kualiti yang ditetapkan.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>d)<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>penyelenggaraan rekod-rekod yang diperlukan sebagai bukti pelaksanaan SPK dan kepatuhan kepada Standard MS ISO 9001: 2000.</div>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G25','K39','7.2 Proses-proses Yang Berkaitan Dengan Pelanggan','<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><b><span>7.1.1<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Menentukan Keperl</b><b>uan-keperluan Perkhidmatan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">Organisasi&nbsp;hendaklah menentukan perkara-perkara berikut bagi membolehkan perkhidmatan yang disampaikan memenuhi kehendak pelanggan :</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>a)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>kehendak yang dinyatakan oleh pelanggan termasuk kehendak-kehendak semasa dan selepas penyampaian perkhidmatan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>b)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>kehendak yang tidak dinyatakan tetapi diperlukan oleh pelanggan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>c)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>keperluan undang-undang dan peraturan yang berkaitan dengan penyampaian perkhidmatan.</div>\r\n<div align=\"left\" style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in; text-align: left;\"><span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>Dokumen Berkaitan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">[PK.DGE &ndash; 09]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tinjauan Tahap Kepuasan Hati Pelanggan</span></div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><b><span>7.2.2<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Semakan Semula Keperluan-keperluan Produk atau Perkhidmatan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">Organisasi&nbsp;mengesahkan semula perkhidmatan yang diperlukan oleh pelanggan sebelum disampaikan untuk memastikan perkhidmatan tersebut memenuhi kehendak pelanggan. Pengesahan semula ini bagi memastikan:</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>a)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>keperluan-keperluan perkhidmatan yang dikehendaki pelanggan ditentukan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>b)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>sebarang perubahan ke atas kehendak pelanggan diselesaikan sebelum perkhidmatan disampaikan; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>c)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; organisasi </span></span>berupaya untuk menyampaikan perkhidmatan yang diperlukan.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">Semua rekod hasil daripada pengesahan semula dan tindakan-tindakan yang berkaitan dengannya diselenggara.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><b><span>7.2.3<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Komunikasi dengan Pelanggan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">Organisasi&nbsp;menyediakan kemudahan komunikasi yang berkesan kepada pelanggan melalui mesyuarat, laman web, e-mel, sistem pengendalian aduan, taklimat, forum, seminar dan kempen mengenai :</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in;\"><span>a)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>maklumat berkaitan perkhidmatan yang disediakan; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>b)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>pertanyaan, aduan dan maklumbalas daripada pelanggan mengenai perkhidmatan yang disediakan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>Dokumen Berkaitan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">[PK.DGE &ndash; 09]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tinjauan Tahap Kepuasan Hati Pelanggan</span></div>','2008-12-05','','05122008062822-1','','05122008062822-2','','05122008062822-3','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G26','K40','7.3  Rekabentuk dan Pembangunan   ','<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: 150%;\"><span>7.3.1<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Perancangan Rekabentuk dan Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: 150%;\"><span>7.3.2<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Input Kepada Rekabentuk dan Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: 150%;\"><span>7.3.3<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Output kepada Rekabentuk dan Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in;\"><span>7.3.4<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Semakan Semula keatas Rekabentuk dan<span> </span>Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: 150%;\"><span>7.3.5<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Verifikasi Ke atas Rekabentuk dan Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in; line-height: 150%;\"><span>7.3.6<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Validasi Ke atas Rekabentuk dan Pembangunan<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in;\"><span>7.3.7<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Kawalan Ke atas Pindaan Rekebentuk dan<span> </span>Pembangunan</div>','2008-12-05','','05122008071356-1','','05122008071356-2','','05122008071356-3','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G37','K12','','<p>Sila masukkan kandungan manual disini</p>','2008-12-11','','11122008174452-1','','11122008174452-2','','11122008174452-3','','',5,'2008-12-13','2008-12-13','F13','F17','F17',0,'0000-00-00',0,0),('G47','K23','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008111611-1','','16122008111611-2','','16122008111611-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G12','K11','1.1 Pengenalan Kepada Manual Kualiti ','<p><span lang=\"EN-US\" style=\"font-family: Arial;\"><o:p><font size=\"3\"> </font></o:p></span><u><span lang=\"EN-US\" style=\"font-family: Arial;\"><o:p></o:p></span></u><span lang=\"EN-US\" style=\"font-family: Arial;\"><o:p></o:p></span></p>\r\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 36pt; text-align: justify;\"><span lang=\"EN-US\" style=\"font-family: Arial;\">Manual Kualiti ini disediakan untuk memenuhi matlamat dan objektif Sistem Pengurusan Kualiti&nbsp;Organisasi <span>selaras</span> dengan kehendak dan keperluan MS ISO 9001:<span>&nbsp; </span>2000.<span>&nbsp; </span>Ianya mengandungi dasar kualiti, objektif kualiti, penerangan ringkas mengenai Sistem Pengurusan Kualiti dan prinsip-prinsip asas yang memandu pelaksanaan perkhidmatan teras organisasi.</span></p>\r\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 36pt; text-align: justify;\"><span lang=\"EN-US\" style=\"font-family: Arial;\"><o:p>&nbsp;</o:p></span></p>\r\n<p class=\"MsoNormal\" style=\"margin: 0cm 0cm 0pt 36pt; text-align: justify;\"><span lang=\"EN-US\" style=\"font-family: Arial;\">Manual ini diperlengkapkan lagi dengan Prosedur Kualiti dan Dokumen Sokongan yang berkaitan dengannya seperti&nbsp; akta,&nbsp; undang-undang kecil, pekeliling dan garispanduan yang berkaitan.</span></p>','2008-12-17','','','','','','','','',5,'2008-12-17','2008-12-17','F17','F12','F17',0,'0000-00-00',0,0),('G13','','test1','<p>Sila masukkan kandungan manual disini</p>','2008-11-28','Test Dokumen.doc','28112008170707-1.doc','','28112008170707-2','','28112008170707-3','','',0,'0000-00-00','0000-00-00','','F17','',NULL,'0000-00-00',0,0),('G14','','testing','<p>testing</p>','2008-11-28','Test Dokumen.doc','28112008171845-1.doc','','28112008171845-2','','28112008171845-3','','',0,'0000-00-00','0000-00-00','','F17','',NULL,'0000-00-00',0,0),('G15','K48','test','<p>testing...</p>','2008-12-10','','10122008134747-1','','10122008134747-2','','10122008134747-3','','',5,'2008-12-05','2008-12-16','F17','F17','F17',0,'0000-00-00',0,0),('G48','K24','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008111633-1','','16122008111633-2','','16122008111633-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G49','K25','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008111657-1','','16122008111657-2','','16122008111657-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G50','K27','','<p>4.2.1&nbsp; Am</p>\r\n<p>4.2.2&nbsp; Kawalan Dokumen</p>\r\n<p>4.2.3&nbsp; Kawalan Rekod</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G51','K32','','<p>5.5.1&nbsp;&nbsp; Tanggungjawab dan Kuasa</p>\r\n<p>&nbsp;</p>\r\n<p>5.5.2&nbsp;&nbsp; Wakil Pengurusan</p>\r\n<p>&nbsp;</p>\r\n<p>5.5.3&nbsp; KOmunikasi Dalam Organisasi</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G52','K33','','<p>5.6.1&nbsp;&nbsp; Am</p>\r\n<p>&nbsp;</p>\r\n<p>5.6.2&nbsp;&nbsp; Input Kepada Kajian Semula Pengurusan</p>\r\n<p>&nbsp;</p>\r\n<p>5.6.3&nbsp;&nbsp; Output Kajian Semula Pengurusan</p>\r\n<p>&nbsp;</p>\r\n<p>&nbsp;</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G53','K35','','<p>6.2.1&nbsp;&nbsp; Am</p>\r\n<p>&nbsp;</p>\r\n<p>6.2.2&nbsp; Kompetensi, Kesedaran dan Latihan</p>\r\n<p>&nbsp;</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G54','K36','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008113155-1','','16122008113155-2','','16122008113155-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G55','K37','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008113215-1','','16122008113215-2','','16122008113215-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G56','31','','<p>7.4.1&nbsp;&nbsp; Proses Perolehan</p>\r\n<p>7.4.2&nbsp;&nbsp; Maklumat Perolehan</p>\r\n<p>7.4.3&nbsp;&nbsp; Verifikasi Ke atas Bahan Yang Diperolehi</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G28','K34','6.1 Bekalan Sumber ','<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in; text-align: left\" align=\"left\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Organisasi&nbsp; merancang, mengenalpasti dan mendapatkan sumber-sumber yang mencukupi untuk&nbsp;melaksana dan menyelenggara SPK dengan berkesan melalui penyediaan Belanjawan Tahunan:</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>a.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>bilangan staf;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>b.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>keperluan latihan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>c.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>peruntukan kewangan; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>d.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>peralatan, infrastruktur pejabat dan persekitaran kerja yang sesuai.</div>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G57','32','','<p>7.5.1&nbsp;&nbsp; Kawalan Ke Atas Penyediaan dan Penyampaian Perkhidmatan</p>\r\n<p>7.5.2&nbsp;&nbsp; Validasi Ke Atas Proses Penyediaan dan Penyampaian Perkhidmatan</p>\r\n<p>7.5.3&nbsp;&nbsp; Identifikasi dan Kemidahkesanan</p>\r\n<p>7.5.4&nbsp;&nbsp; Harta Milik Pelanggan</p>\r\n<p>7.5.5&nbsp;&nbsp; Pemuliharaan</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G58','33','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008113322-1','','16122008113322-2','','16122008113322-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G59','35','','<p>8.2.1&nbsp;&nbsp; Kepuasan Hati Pelanggan</p>\r\n<p>8.2.2&nbsp; Audit Dalaman</p>\r\n<p>8.2.3&nbsp;&nbsp; Pemantauan Dan Pengukuran Proses-proses</p>\r\n<p>8.2.4&nbsp;&nbsp; Pemantauan Dan Pengukuran Produk atau Perkhidmatan</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G60','36','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008113418-1','','16122008113418-2','','16122008113418-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G61','37','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008113439-1','','16122008113439-2','','16122008113439-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G62','38','','<p>8.5.1&nbsp;&nbsp; Penambahbaikan Yang Menyeluruh</p>\r\n<p>8.5.2&nbsp;&nbsp; Tindakan Pembetulan</p>\r\n<p>8.5.3&nbsp;&nbsp; Tindakan Pencegahan</p>\r\n<p>&nbsp;</p>','2008-12-16','','','','','','','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0),('G30','K28','5.1 Komitmen Pengurusan ','<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Ketua Organisasi&nbsp;memberi komitmen dalam membangun, melaksana dan menambah baik secara berterusan keberkesanan Sistem Pengurusan Kualiti dengan cara :</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in; line-height: normal\"><span>a.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyampaikan kepada semua kakitangan mengenai pentingnya bagi organisasi memenuhi&nbsp;kehendak pelanggan serta mematuhi keperluan peraturan dan perundangan;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: 0in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in; line-height: normal\"><span>b.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mewujudkan dasar kualiti;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: 0in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in; line-height: normal\"><span>c.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mewujudkan objektif-objektif kualiti ;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: -0.5in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0.5in; text-indent: -0.5in; line-height: normal\"><span>d.<span style=\"font: 7pt \'Times New Roman\'; font-size-adjust: none; font-stretch: normal\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan Kajian Semula Pengurusan; dan</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: 0in; line-height: normal\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.45pt 0pt 0in; text-indent: 0in; line-height: normal\">e.<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memastikan sumber yang perlu disediakan.</span></div>\r\n<p>&nbsp;</p>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G38','K29','5.2 Tumpuan Kepada Pelanggan','<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ketua Organisasi memberi tumpuan kepada pelanggan dengan cara;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.25in\"><span>a.<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Memastikan keperluan pelanggan dikenalpasti dan dipenuhi bagi<span>&nbsp;&nbsp;&nbsp; meningkatkan kepuasan hati pelanggan;</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.25in\"><span>b.<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Menyediakan piagam pelanggan; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.25in\"><span>c.<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Menilai tahap kepuasan hati pelanggan melalui maklumbalas pelanggan dan kajian tahap kepuasan hati pelanggan.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\"><b>Dokumen berkaitan</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">[PK.DGE &ndash; 09]<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;Kajian</span> tahap kepuasan hati pelanggan</div>\r\n<p>&nbsp;</p>','2008-12-11','','','','','','','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G33','K31','','<div style=\"margin: 0in 1.3pt 0pt 35.7pt; text-indent: -0.5in;\"><b><span>5.4.1<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Objektif Kualiti</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt -0.3pt; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp; Objektif kualiti telah diwujudkan bagi mencapai matlamat yang ditetapkan dalam dasar kualiti yang merangkumi aspek-aspek di para 3.3 dalam Bahagian 3 seperti <span>berikut:</span></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>a)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>pelanggan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>b)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>keupayaan proses;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>c)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>ciri-ciri kualiti perkhidmatan yang disampaikan kepada;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>d)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>pengguna; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>e)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>hubungan dengan pembekal untuk faedah bersama.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 35.7pt; text-indent: -0.5in;\"><b><span>5.4.2<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Perancangan Sistem Pengurusan Kualiti</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt -0.3pt; text-indent: 0in;\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">Ketua Organisasi&nbsp;hendaklah memastikan:</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in;\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span>a)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Sistem Pengurusan Kualiti dirancang supaya ia memenuhi objektif-objektif kualiti dan keperluan-keperluan sistem berkenaan yang didokumenkan. Dalam membuat perancangan ini, perkara-perkara berikut telah dikenalpasti:</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: -0.5in;\"><span>i.<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>kemahiran dan pengetahuan yang diperlukan;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: -0.5in;\"><span>ii.<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>tanggungjawab dan kuasa bagi melaksanakan perancangan dan penambahbaikan proses;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: -0.5in;\"><span>iii.<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>sumber yang diperlukan seperti kewangan dan persekitaran yang sesuai;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: -0.5in;\"><span>iv.<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>petunjuk prestasi bagi menilai pencapaian usaha penambahbaikan serta keperluan dan kaedah bagi mengusahakan penambahbaikan; dan</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 1in; text-indent: -0.5in;\"><span>v.<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>dokumen termasuk rekod-rekod yang diperlukan bagi melaksanakan SPK.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in;\"><span style=\"line-height: 150%;\">b)<span style=\"font-family: \'Times New Roman\'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span style=\"line-height: 150%;\">sekiranya berlaku perubahan, Wakil Pengurusan bertanggungjawab untuk mengenalpasti kesan perubahan-perubahan dan membuat pindaan sekiranya perlu.</span></div>','2008-12-05','','05122008072112-1','','05122008072112-2','','05122008072112-3','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G39','K30','5.3       Dasar Kualiti','<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">Dasar Kualiti organisasi yang &nbsp;telah dibentuk adalah seperti berikut::</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0in; text-indent: 0in\">&nbsp;</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>a)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>komitmen&nbsp;Ketua Organisasi&nbsp;untuk mematuhi keperluan dan meningkatkan SPK secara berterusan selaras dengan misi dan visi seperti para 3.2 di Bahagian 3.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>b)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>menggunakan dasar kualiti sebagai asas untuk mewujud dan menyemak semula objektif kualiti seperti di para 3.3 di Bahagian 3.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>c)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>menyebarkan dan memberi kefahaman mengenai dasar kualiti kepada warga kerja.</div>\r\n<div style=\"margin: 0in 1.3pt 0pt 0.5in; text-indent: -0.5in\"><span>d)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>mengkaji semula dasar kualiti dua kali setahun untuk memastikan kesesuaiannya berterusan.</div>\r\n<p>&nbsp;</p>','2008-12-11','','11122008175356-1','','11122008175356-2','','11122008175356-3','','',5,'0000-00-00','2008-12-11','','F17','F17',0,'0000-00-00',0,0),('G40','K16','','<p>&nbsp;</p>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -1in\"><b><span>2.3<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Fungsi</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.1<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Khidmat Pengurusan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Pengurusan Sumber Manusia. </b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus pembangunan sumber manusia.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat perancangan dalam penambahbaikan setiap jabatan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyimpan dan mengemaskini rekod-rekod kakitangan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Perkhidmatan dokumentasi, pendidikan pembangunan sumber manusia.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Pengurusan prestasi/tatatertib.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Urusan pencen</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Pentadbiran Dan Keurusetiaan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus urusan surat menyurat dan urusan setiap mesyuarat jabatan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus pembelian alatan pejabat.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus dan menyelaras tugas-tugas pentadbiran dan surat menyurat berkaitan alatan perayaan dan sosial.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(c)&nbsp;</span></b><b>Bahagian Penguatkuasaan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengawal dan mencegah perbuatan yang menyalahi Akta, undang-undang kecil dan perturan yang ditetapkan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengawal dan mengkompaun kesalahan ke atas peniaga/ penjaja yang tidak dibenarkan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Memberi kerjasama kepada bahagian /unit lain. Menguatkuasa dan mengawal peraturan yang berkaitan.</div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(d)&nbsp;</span></b><b>Bahagian Teknologi Maklumat</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat pembangunan dan perancangan sistem komputer.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengkaji input dan output sesuatu sistem komputer.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengkaji dan menganalisis kaedah-kaedah yang akan digunapakai bagi sistem pembangunan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelia dan menyelenggara sistem komputer yang digunakan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.2<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Perbendaharaan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Perakaunan Dan Hasil</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus terimaan hasil dan perbelanjaan Jabatan termasuk perbelanjaan mengguna, pembayaran&nbsp;emolumen dan sebagainya.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengawal perbelanjaan dan peruntukan di setiap bahagian.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyedia penyata kewangan tahunan untuk diaudit.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Letak Kereta</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengeluarkan peringatan makluman kepada semua kereta motor menggunakan petak letak kereta mengikut kadar bayaran tertentu.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Memastikan setiap petak letak kereta tidak disalahgunakan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat pengesahan bayaran terhadap bayaran peringatan makluman.</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.3<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Penilaian dan Pengurusan Harta</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Penilaian.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus semua perkara yang berkaitan hal-hal pembayaran cukai.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan kerja-kerja penilaian semula bagi pegangan-pegangan berkenaan apabila perlu.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat penilaian untuk menuntut caruman membantu kadar harta-harta kerajaan persekutuan dan negeri.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menguatkuasakan undang-undang kecil yang berkaitan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; line-height: 150%\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Pengurusan Harta.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus semua harta tidak alih (Harta Tetap) milik&nbsp;Majlis supaya dalam keadaan baik, selamat dan selesa.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan urusan penyewaan bangunan majlis termasuk menetapkan kadar sewa bulanan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menuntut sewa yang tidak dijelaskan.</div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.4<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Perancangan Pembangunan dan Landskap</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Perancangan.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus permohonan kebenaran merancang.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menguatkuasakan Akta Perancangan Bandar &amp; Desa 1976.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mendapatkan pandangan jabatan teknikal bagi setiap permohonan kebenaran merancang dan pembangunan majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyediakan pelan&nbsp;dokumen anggaran bagi projek pembangunan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus permohonan keperluan kemudahan awam insfrastruktur.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Landskap.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelia taman-taman awam.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan kerja-kerja pengindahan kawasan awam dengan aktiviti menanam pokok.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelia kerja-kerja penswastaan kawasan majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus persiapan bagi majlis keraian.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Bertanggungjawab dalam kerja penanaman, menyulat dan membaikpulih landskap sedia ada.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Memperoses permohonan-permohonan pelan landskap dari perunding/pemaju.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyedia tender/ sebutharga.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyedia dan merangka landskap bagi program-program infrastruktur penanaman pokok.</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.5<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Kejuruteraan</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Kejuruteraan Awam.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Merancang projek-projek pembangunan dalam kawasan majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Memantau kemajuan projek dan kebolehlaksanaan oleh kontraktor dilantik.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengesahkan tuntutan oleh kontraktor bagi pembayaran jabatan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; line-height: 150%\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Kawalan Bangunan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyemak dokumen-dokumen serta bayaran kelulusan pelan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Melawat tapak cadangan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyedia laporan atas kertas untuk pertimbangan Ketua Bahagian dan Mesyuarat Jawatankuasa Bangunan Dan Kerja-Kerja Awam.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat lawatan pemeriksaan ke tapak bina projek sekurang-kurangnya dua kali dalam sebulan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyediakan pelan setara untuk permohonan yang berpendapatan rendah.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus permohonan mendirikan bangunan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menguatkuasakan Akta Jalan, Parit dan Bangunan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan pemeriksaan ke atas bangunan yang didirikan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Melapor dan mengambil tindakan ke atas aktiviti haram atau menyalahi peraturan dan undang-undang sewaan/pemajak.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Melawat/membuat laporan keadaan kebersihan harta perniagaan/kediaman majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengeluarkan CFO bagi bangunan yang layak menduduki.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyediakan surat dan dokumen-dokumen kelulusan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyedia dan menyimpan rekod-rekod pengeluaran kelulusan pelan dan CFO.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(c)&nbsp;</span></b><b>Bahagian Kejuruteraan Makanikal/Elektrikal.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; line-height: 150%\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengurus Pembaikan kenderaan Jabatan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelenggara kenderaan mengikut jadual.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menghalusi penerimaan kenderaan/ jentera yang baru dibeli.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelenggara bekalan elektrik ditempat kemudahan awam dan premis majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Penyelenggaraan lampu-lampu awam/jalan/premis majlis.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Pemasangan dan penyelenggaraan alat hawa dingin.</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.6<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Jabatan Perkhidmatan Perbandaran dan Pelesenan</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in\"><b><span>(a)&nbsp;</span></b><b>Bahagian Perkhidmatan Bandar.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan perkhidmatan perbandaran seperti kutipan sisa pepejal.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyelia tapak pelupusan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengendali kempen kebersihan dan kitar semula.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menjalankan kerja-kerja ad-hoc.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(b)&nbsp;</span></b><b>Bahagian Pelesenan.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Memproses permohonan lesen baru dan pembaharuan lesen:</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(i)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Perniagaan kecil sementara;</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(ii)&nbsp;</span>Papan iklan;</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(iii)</span>Permit kain rentang;</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(iv)</span>Pasar malam/tani;</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(v)&nbsp;</span>Penjaja; dan</div>\r\n<div style=\"margin: 0in 0in 0pt 2in; text-indent: -0.5in; line-height: 150%; text-align: justify\"><span>(vi)</span>Tred</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengawal aktiviti perniagaan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyimpan dan merekod butiran-butiran pelesenan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menguatkuasakan undang-undang kecil yang berkaitan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; text-align: justify\"><b><span>(c)&nbsp;</span></b><b>Bahagian Kesihatan Awam.</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Menyiasat aduan awam berkaitan dengan kebersihan persekitaran.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Kawalan penyakit vektor dan penyakit berjangkit seperti Denggi.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membuat pemeriksaan bagi perlindungan alam sekitar daripada kacau ganggu haiwan rayau, bising, asap, habuk dan pembakaran terbuka.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.5in; text-indent: -0.25in; line-height: 150%\"><span>-<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Membantu dan menjalankan kerja menangkap haiwan merayau.<br />\r\n<br />\r\n&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.7<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Unit Perhubungan Awam dan Korporat</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(a)&nbsp;</span>Menyelesaikan aduan orang ramai.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(b)&nbsp;</span>Menerbitkan risalah dan bahan rujukan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(c)&nbsp;</span>Mengendalikan alat pandang dengar dan fotografi.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(d)&nbsp;</span>Aktiviti bulanan kebesaran Islam/sambutan.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(e)&nbsp;</span>Membuat perancangan dalam penambahbaikan setiap bahagian.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(f)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp; </span></span>Melaksanakan program menaikan pendapatan, program perumahan program kesihatan, program pendidikan dan program sosial.</div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%\"><span>(g)&nbsp;</span>Memberi penerangan dan menyelesaikan semua aduan.</div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.8<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Unit Audit Dalam</b></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1.25in; text-indent: -0.25in; line-height: 150%; text-align: justify\"><span>(a)&nbsp;</span>Menyemak sistem-sistem perakaunan dan pengurusan, operasi kewangan serta rekod dan dokumentasi dan kawalan dalaman yang berkaitan.</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -0.5in\"><b><span>2.3.9<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></b><b>Unit Perundangan</b></div>\r\n<div style=\"margin: 0in 0in 0pt; line-height: 150%\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 95.25pt; text-indent: -23.25pt; line-height: 150%; text-align: justify\"><span>(a)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Menasihati Jabatan mengikut peruntukan Undang-Undang yang ada.</div>\r\n<div style=\"margin: 0in 0in 0pt 95.25pt; text-indent: -23.25pt; line-height: 150%; text-align: justify\"><span>(b)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp; </span></span>Menjalankan pendakwaan bagi kes-kes yang melanggar peraturan.</div>\r\n<div style=\"margin: 0in 0in 0pt 95.25pt; text-indent: -23.25pt; line-height: 150%; text-align: justify\"><span>(c)<span style=\"font: 7pt \'Times New Roman\'\">&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Mengendali kes-kes tuntutan jabatan.</div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<div style=\"margin: 0in 0in 0pt\"><b>&nbsp;</b></div>\r\n<p>&nbsp;</p>','2008-12-12','','12122008154926-1','','12122008154926-2','','12122008154926-3','','',5,'0000-00-00','2008-12-12','','F17','F17',0,'0000-00-00',0,0),('G41','K17','2.4  Visi Organisasi','<p>&nbsp;</p>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\">a) Merancang dan mengawal pembangunan dengan tujuan dan objektif bagi mewujudkan bandar dan desa tersusun, harmoni indah dan menarik.<br />\r\n<br />\r\nb) Untuk memastikan kawasan bandar dan desa sentiasa bersih dari sebarang pencemaran.<br />\r\n<br />\r\nc) Untuk menyediakan kemudahan prasarana yang berkualiti dan mencukupi.<br />\r\n<br />\r\nd) Memastikan penyediaan kemudahan, perniagaan, perdagangan dan perumahan yang mencukupi dengan harga berpatutan<br />\r\n<br />\r\n&nbsp;</div>\r\n<p>&nbsp;</p>','2008-12-12','','12122008155153-1','','12122008155153-2','','12122008155153-3','','',5,'0000-00-00','2008-12-12','','F17','F17',0,'0000-00-00',0,0),('G42','K18','2.5  Misi Organisasi','<p>&nbsp;</p>\r\n<div style=\"margin: 0in 0in 0pt 1in; text-indent: -1in\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in\">&nbsp;</div>\r\n<p><span style=\"font-size: 12pt\">Bertindak ke arah mencapai kualiti hidup yang tinggi dengan persekitaran yang bersih, indah, selesa, harmoni, selamat dan menguntungkan</span></p>','2008-12-12','','12122008155311-1','','12122008155311-2','','12122008155311-3','','',5,'0000-00-00','2008-12-12','','F17','F17',0,'0000-00-00',0,0),('G64','K12','','<p>test</p>','2008-12-17','','17122008142036-1','','17122008142036-2','','17122008142036-3','','',0,'0000-00-00','0000-00-00','','F12','',NULL,'0000-00-00',0,0),('G44','K20','2. 7 Pelanggan Organisasi','<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt; line-height: normal\"><b><span lang=\"SV\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: SV\"><font size=\"3\">Pelanggan Organisasi<o:p></o:p></font></span></b></p>\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span lang=\"SV\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: SV; mso-bidi-font-style: italic\"><o:p><font size=\"3\">&nbsp;</font></o:p></span></p>\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span lang=\"FI\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: FI; mso-bidi-font-style: italic\"><font size=\"3\">a) Kerajaan Persekutuan<o:p></o:p></font></span></p>\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span lang=\"FI\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: FI; mso-bidi-font-style: italic\"><font size=\"3\">b) Kerajaan Negeri<o:p></o:p></font></span></p>\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span lang=\"FI\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: FI; mso-bidi-font-style: italic\"><font size=\"3\">c) Pembayar cukai.<o:p></o:p></font></span></p>\r\n<p class=\"MsoBodyTextIndent2\" style=\"margin: 0in 0in 0pt 0.5in; line-height: normal\"><span lang=\"FI\" style=\"font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; mso-ansi-language: FI; mso-bidi-font-style: italic\"><font size=\"3\">d) Orang Awam<o:p></o:p></font></span></p>\r\n<p>&nbsp;</p>','2008-12-12','','12122008155820-1','','12122008155820-2','','12122008155820-3','','',5,'0000-00-00','2008-12-12','','F17','F17',0,'0000-00-00',0,0),('G63','K19','','<p>Sila masukkan kandungan manual disini</p>','2008-12-16','','16122008123823-1','','16122008123823-2','','16122008123823-3','','',5,'0000-00-00','2008-12-16','','F17','F17',0,'0000-00-00',0,0);
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INSERT INTO `tbl_tugas_kompetensi` VALUES ('S11','M24','O12','<p>&nbsp;</p>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Membantu PTM melaksanakan tugas-tugas dan tanggungjawab bagi memastikan perjalanan sistem maklumat berkomputer di Majlis berjalan dengan lancar setiap masa.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Menyelia dan memastikan kemasukan data ke dalam Sistem Penilaian dan Cukai Taksiran Harta, dan Pelesenan adalah tepat dan betul.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Membantu dan menyelia pengeluaran bil-bil cukai taksiran harta, lesen dan laporan bulanan kewangan.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Melaksanakan &lsquo;system maintenance&rsquo; yang telah dibenarkan oleh PTM demi menjaga keselamatan dan ketepatan data (security &amp; data intergrity).</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Menyelia dan membuat proses \'back-up\' untuk Sistem Logins (data dan sistem).</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Membantu serba sedikit bahagian-bahagian lain di Majlis di dalam mengendalikan masalah-masalah kecil berkenaan PC dan mesin pencetak mereka.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Menghadiri mesyuarat-mesyuarat.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Menerima arahan daripada PTM dari semasa ke semasa.</span></div>\r\n<p>&nbsp;</p>','<p>&nbsp;</p>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Berkebolehan memahami konsep-konsep dan peraturan berkaitan pengurusan dan penyelenggaraan pangkalan data peraturan berkaitan pengurusan dan penyelenggaraan pangkalan data, pengurusan dan pembangunan sistem aplikasi, teknik pengaturcaraan, dasar keselamatn ICT, jaringan dan multimedia dan pengurusan sumber serta arahan pentadbiran.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Berupaya mengapliksikan konsep-konsep dan peraturan pengurusan sumber dan arahan pentadbiran dalam melaksanakan bidang tugas jawatannya.</span></div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\">&nbsp;</div>\r\n<div style=\"margin: 0in 0in 0pt 0.5in; text-indent: -0.5in; line-height: 12pt\"><span style=\"font-size: 10pt; color: black\">3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Berkebolehan menyelia anggota bawahannya.</span></div>\r\n<p>&nbsp;</p>\r\n<p><br />\r\n&nbsp;</p>','2008-12-10','F17'),('S13','M25','O13','<ol>\r\n    <li><span style=\"font-size: small\">Mengetuai pentadbiran Jabatan Audit dan Sistem Kualiti. </span></li>\r\n    <li><span style=\"font-size: small\">Menguruskan MS ISO 9001:2000 untuk Majlis Bandaraya Melaka Bersejarah (MBMB). </span></li>\r\n    <li><span style=\"font-size: small\">Menggerakkan program pengukuran Petunjuk Prestasi Utama (KPI) untuk MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menguruskan Cadangan Q untuk anggota MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menguruskan anugerah-anugerah MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menjalankan latihan kepada anggota mengenai program Q. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan program audit dan menyelia tugas-tugas audit. </span></li>\r\n    <li><span style=\"font-size: small\">Merancang kawalan dalaman dari semasa ke semasa dan menyelia tugas tersebut. </span></li>\r\n</ol>','<ol>\r\n    <li><span style=\"font-size: small\">Berkebolehan mengaplikasi prinsip-prinsip pentadbiran organisasi, pengurusan&nbsp;&nbsp; pejabat,perkhidmatan dan kewangan. </span></li>\r\n    <li><span style=\"font-size: small\">Mampu mengendalikan program-program kualiti dan program-program berkaitan. </span></li>\r\n    <li><span style=\"font-size: small\">Berkebolehan menjalankan tugas-tugas penyeliaan dan khidmat nasihat kepada <br />\r\n    kakitangan di bawah kawalannya.</span></li>\r\n</ol>\r\n<p>&nbsp;</p>','2008-11-22','F17'),('S14','M25','O14','<ol>\r\n    <li><span style=\"font-size: small\"><span>Menyelaras pelaksanaan program-program kualiti Majlis. </span></span></li>\r\n    <li><span style=\"font-size: small\">Bertanggungjawab menyelia perlaksanaan 52 prosedur kerja Standard MS ISO 9001:2000 Majlis. </span></li>\r\n    <li><span style=\"font-size: small\">Melaksanakan dan menyediakan laporan Audit Kualiti Dalaman Majlis. </span></li>\r\n    <li><span style=\"font-size: small\">Menjalankan Mesyuarat Tahunan Pengurusan Kualiti MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menyelia kerja pembangunan dan mengemaskini program ISO INFOLINK. </span></li>\r\n    <li><span style=\"font-size: small\">Merancang dan melaksana kajian -kajian berkaitan perkhidmatan Majlis. </span></li>\r\n    <li><span style=\"font-size: small\">Menyelia pelaksanaan 34 Prosedur Kerja KPI MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menjalankan Mesyuarat Induk Pengukuran KPI MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan laporan berkaitan dengan pencalonan Anugerah Kualiti MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Memberi taklimat berkaitan pengurusan kualiti MBMB. </span></li>\r\n</ol>','<ol>\r\n    <li><span style=\"font-size: small\">Berkebolehan mengaplikasi prinsip-prinsip pentadbiran, pengurusan pejabat, perkhidmatan dan kewangan. </span></li>\r\n    <li><span style=\"font-size: small\">Mahir dalam komunikasi interpersonal dan penggunaan ICT. </span></li>\r\n    <li><span style=\"font-size: small\">Berkebolehan menjalankan tugas-tugas penyeliaan dan khidmat nasihat kepada anggota di bawah kawalannya.</span></li>\r\n</ol>','2008-12-10','F17'),('S15','M25','O15','<ol>\r\n    <li><span style=\"font-size: small\">Penyemakan &lsquo;posting&rsquo; kutipan hasil harian di dalam Buku Tunai Besar dengan Bank Paying in Slip. </span></li>\r\n    <li><span style=\"font-size: small\">Pengesahan &lsquo;posting&rsquo; cek-cek bayaran ke dalam Buku Tunai Besar dengan &lsquo;Cheque Listing&rsquo;. </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan pemindahan kredit kepada PAM, Telekom dan TNB pada setiap hari. </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan &lsquo;posting&rsquo; pemindahan kredit daripada PAM, Telekom dan TNB. </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan baucer-baucer pembayaran secara &lsquo;periodical&rsquo;, mengesahkan samada vot-vot yang sesuai dikenakan, dilampirkan dengan pesanan, bil, resit penerimaan, sebutharga kontrak dan sebagainya. </span></li>\r\n    <li><span style=\"font-size: small\">Menyemak &lsquo;syit payroll&rsquo; bulanan bagi kakitangan dan pekerja Majlis. </span></li>\r\n    <li><span style=\"font-size: small\">Menyemak baucer-baucer tuntutan elaun perjalanan kursus, elaun pindah rumah dan sebagainya. </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan General Ledger Activity Detail (Laporan Komputer) ke atas baucer bayaran dengan peruntukan yang ada dalam Belanjawan dan Laporan Kewangan. </span></li>\r\n    <li><span style=\"font-size: small\">Panjar Wang Runcit - di semua Jabatan yang ada menyimpan wang tunai RM 500.00. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan Laporan Audit antara Jabatan dan menerima arahan tugas daripada Ketua Jabatan. </span></li>\r\n</ol>','<ol>\r\n    <li><span style=\"font-size: small\">Berkebolehan dan memahami prinsip-prinsip pengurusan kawalan belanjawan am,terimaan, perolehan kerajaan, pembayaran dan akaun . </span></li>\r\n    <li><span style=\"font-size: small\">Berkemahiran menggunakan sistem Audit Jabatan. </span></li>\r\n    <li><span style=\"font-size: small\">Berupaya menjalankan tugas penyeliaan ke atas anggota seliaannya. </span></li>\r\n</ol>','2008-11-22','F17'),('S16','M25','O16','<ol>\r\n    <li><span style=\"font-size: small\">Mengemaskini 52 prosedur kerja ISO 9001:2000 Majlis di dalam sistem ISO INFOLINK. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan Laporan Audit Kualiti Dalaman. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan analisa pembekal mengikut standard ISO 9001:2000. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan Laporan Mesyuarat Tahunan Pengurusan Kualiti MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Mengemaskini 30 prosedur kualiti mengikut KPI Majlis. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan Laporan Bulanan ke atas 30 prosedur kualiti KPI. </span></li>\r\n    <li><span style=\"font-size: small\">Mengumpul maklumat mengenai Penjenamaan Semula Imej Korporat MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Mengemaskini maklumat Perancangan Strategik MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan laporan kajian berkaitan perkhidamatan MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan nota taklimat berkaitan program kualiti. </span></li>\r\n    <li><span style=\"font-size: small\">Merekod data-data dan menyediakan laporan Kajian Kepuasan Pelanggan mengikut stansard ISO 9001:2000.</span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan rekod-rekod Cadangan Q MBMB untuk Mesyuarat Jawatankuasa Cadangan dan Inovasi. </span></li>\r\n    <li><span style=\"font-size: small\">Menyediakan laporan berkaitan anugerah-anugerah kualiti diperngkat negeri dan kebangsaan. </span></li>\r\n    <li><span style=\"font-size: small\">Mengumpul dan menyediakan maklumat berkaitan dengan GALERI MBMB. </span></li>\r\n    <li><span style=\"font-size: small\">Mengumpulkan maklumat 15 jabatan untuk tujuan &quot;Star Rating&quot; KPKT.&nbsp;</span></li>\r\n    <li><span style=\"font-size: small\">Menguruskan taklimat dan latihan berkaitan program kualiti. </span></li>\r\n    <li><span style=\"font-size: small\">Mengumpulkan data-data pelaksanaan KPI berkaitan kaunter di jabatan berkaitan. </span></li>\r\n    <li><span style=\"font-size: small\">Mengemaskini maklumat-maklumat berkaitan 64 langkah penambahbaikan MBMB.&nbsp;</span></li>\r\n    <li><span style=\"font-size: small\">Lain-lain tugasan yang diarahkan. </span></li>\r\n</ol>','<ol>\r\n    <li><span style=\"font-size: small\">Berkemahiran menggunakan aplikasi sistem komputer dengan baik : Open Office dan Microsoft Office. </span></li>\r\n    <li><span style=\"font-size: small\">Mampu mengendalikan program-program kualiti dan program-program berkaitan. </span></li>\r\n</ol>','2008-11-22','F17'),('S17','M25','O17','<ol>\r\n    <li><span style=\"font-size: small\">Semakan kutipan analisa harian. </span></li>\r\n    <li><span style=\"font-size: small\">Semakan ke atas kod-kod hasil yang dikenakan hasil terimaan sebelum &lsquo;posting&rsquo;. </span></li>\r\n    <li><span style=\"font-size: small\">Pastikan kutipan seimbang dengan GL Interface Summary. </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan kutipan hasil melalui denda, kompaun sewa (Letak Kereta). </span></li>\r\n    <li><span style=\"font-size: small\">Semakan pemindahan kredit harian kepada PAM, Telekom dan TNB. </span></li>\r\n    <li><span style=\"font-size: small\">Menyemak kutipan hasil melalui denda, kompaun, sewa (Penguatkuasa dan Dewan/Balai Rakyat). </span></li>\r\n    <li><span style=\"font-size: small\">Penyemakan pembatalan resit-resit (Daftar Resit Batal). </span></li>\r\n    <li><span style=\"font-size: small\">Membantu Juru Audit Dalam dalam kerja-kerja auditan. </span></li>\r\n</ol>','<ol>\r\n    <li><span style=\"font-size: small\">Berupaya menjalankan tugas-tugas hakiki berdasarkan prinsip-prinsip yang telah ditetapkan. </span></li>\r\n    <li><span style=\"font-size: small\">Berkemahiran menggunakan sistem Audit Jabatan.</span></li>\r\n</ol>','2008-11-22','F17');
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